5000 celebration disappeared

Filly_McBean

completed level 1000 yesterday but today it is gone. Please restore 
thank you

masha2007

Okay so try going on this sight and read some more info.😊

firebombmarkus

Hi @Filly_McBean and welcome to our adorable Community 😊 Please try force closing the app, turning off your device for a while and then come back to the game. Sometimes these simple steps can solve these issues. Also, you should check if your game is up to date. Let me know what is happening.

Filly_McBean

Yes I tried that before posting. I’m on the latest update for both candy crush and iso

firebombmarkus

@Filly_McBean Which device and OS you are you using for playing this game? I will also need your game ID. If you don't know where to find it, follw the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Filly_McBean

Hi. I’m a playing on iPhone 6. 
Filomena.macchione@hotmail.com

Filly_McBean

Thanks 

firebombmarkus

@Filly_McBean Please tell me your ID. Follow the link I gave you in the post above.

Colin_Tunney

I did 2000 yesterday but now it’s gone from game even though I have turned off and on

id.   1026837076

playing on fb on iPhone 6s

sophfia

I never even could find it.?! 
I'm playing on kindle fire 8 
Will check my user ID

firebombmarkus

Thank you for your IDs, guys. I will elevate this to our Community Moderator and she will let you know what is happening as soon as she can 😊

Filly_McBean

Thank you 😊