Losing my progress when i connect to my new fb account

mercerik

valvalen said:

Hello, i just lost my saved game when i log in to my new facebook acc. How to get them back? Pls helppp

Hello there! @valvalen Welcome to the Community!

Your saved game is not lost but your game will not follow you in your new Facebook Account. The best way to access your Saved Progress is by signing in to your Old Facebook Account. Another option is by Downloading & Installing the App on Windows 10 Computer, iPhone App or Android App and logging-in with your Old Facebook Account. The 3rd Option is to contact or Message the Community Manager, @Pounaweato see if your Progress can be transferred to your new Facebook Account. Make sure you have your Candy Crush Saga Game ID handy. You will need it. 

Hope this helps!

valvalen

Thank you for answering. But i haven’t log in to any fb account before, and when i log in to fb, the game was back to level 1. is there any way to get them back? I’d played for 6 years..

aerodef4

it happened to me too :(