Losing my progress when i connect to my new fb account

sharadakatlasharadakatla Posts: 8
I have been playing candy crush since 6yrs and saved my progress on both king.com and fb. Recently I deactivated my fb account and opened a new one. When i try to sync my game progress with new fb account, am losing all the progress and falling back to level 1. Am using same mail id for both king.com and fb. Is there any way to connect to fb without losing game progress?

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  • sharadakatlasharadakatla Posts: 8
    Thanks for the reply. Actually I permanently deleted the fb account and waited over one mnth to get it deleted from the fb servers. Now there is no sign of my old fb account. I used the same email id to create new one. If the old one was already there then the fb wont allow to create another one with the same email id right. 
    I made it sure before opening new account. As I mentioned earlier, am using the same email id for both king and fb accounts. Will it work?
    i am really missing playing with my fb friends. I had no other option than to delete my old fb acct. plz help me.
  • ElsaElsa Posts: 17,739 Superstar
    Hi @sharadakatla, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars. 
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • sharadakatlasharadakatla Posts: 8
    mercerik said:
    Thanks for the reply. Actually I permanently deleted the fb account and waited over one mnth to get it deleted from the fb servers. Now there is no sign of my old fb account. I used the same email id to create new one. If the old one was already there then the fb wont allow to create another one with the same email id right. 
    I made it sure before opening new account. As I mentioned earlier, am using the same email id for both king and fb accounts. Will it work?
    i am really missing playing with my fb friends. I had no other option than to delete my old fb acct. plz help me.
    @sharadakatla

    You are welcome! 

    Can you Message me the name that you use for Facebook so I can look up how many existing accounts you have there?

    Thanks!

  • sharadakatlasharadakatla Posts: 8
    It’s Sharada Katla Sowdagar
  • sharadakatlasharadakatla Posts: 8
    mercerik said:
    It’s Sharada Katla Sowdagar
    @sharadakatla

    Your old account is definitely long gone. I only found 1 account under the name your provided. According to your Facebook Account, you joined in May 2019.

    You are still connected with CCS through the Kingdom. With your game ID, you can sync your account with Facebook. For Questions, go to FAQ & Support at this link: https://king.com/faq/Account. To contact them, go to this link: https://soporto.king.com/contact. Fill-up the form and tell them that you want to sync your Kingdom Account with Facebook and provide them with your information like your Facebook Account Link and your Candy Crush Game ID.

    Hope this helps!

    Thanks!



  • sharadakatlasharadakatla Posts: 8
    Thanks for giving me the hopes. I already filled their form n explained my prb. But their reply was not satisfactory. Anyway i did it again. This time i mentioned my gamer id and fb id and email id as well. 
    Is there anyway i could do it myself that i could sync my game progress with fb. 

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