The Gold Blocks Are Disappearing

kago

Every week I collect about 10 to 12 gold blocks, but they all disappear weekly. I have changed my password once thinking that someone hacked into my account. But that was not the case. Is there a reason for that? And is there a way to fix it?

Sukanta_Biswas

Hello @kago
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Gold bars can not be invisible in such a way that if you do not buy anything from them.😊 Tell your game id, then we can say what the actual reason.( @Jelly Jenny  )
See here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

kago

My ID is 1997718751. It has been happening for 6 months or even more.

Sukanta_Biswas

Thanks @kago
Wait a while, we'll check your game and solve it if there is any problem. You may have to wait a maximum of 24 hours.
Good day 🙏

_Elsa_

Hi @kago, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

kago

14 more blocks disappeared last Monday morning.

Sukanta_Biswas

kago said:

14 more blocks disappeared last Monday morning.

Your previous problem was solved?

kago

O lost 14 more. Something strange is happening. I do not understand this.

Sukanta_Biswas

kago said:

O lost 14 more. Something strange is happening. I do not understand this.

If you do not use them, Gold Bar, will not be lost. I think, you used 2 times lucky wheels. 

kago

I have not used them. It happened again yesterday. Everytime I reach 10 blocks or more, they disappeared. I changed my password also few times now.

PummyRaj

Hello @kago, Hearty Welcome to the Candy Crush section of our friendly King Community   

I would like join the conversation along with my friend @Sukanta_Biswas and ask you few questions for our clarification please!!  

1) You said in one of your messages above, that you are not using the Gold Bars for extra moves!!  Are you thinking they might be disappearing without any reason?

2) Did you notice whether the Bars are disappearing while you are playing the game or after the game is closed?

3) You said above that "Every time you reach 10 blocks or more, they disappeared" --  What do you mean by that?  Do you mean to say that every time you log in to the game, you see 10 less Gold Bars then the day before?  

4) The particular amount of Gold Bars -- 14 Bars sounds like you might have used them for "Extra Moves"  Spinning wheel (it will be in green colour) like @Sukanta_Biswas addressed -- each spin costs 7 bars each!!

And 10 Bars to buy 5 extra moves and 9 Bars to buy Lives.  You know, even a very gentle tap can trigger the purchase, if we did not notice!!  That could be the case too!! 

Please post back the answers for my questions and we will go from there  

Looking forward to talk to you further!  Have a nice day/evening!