Lost all levels

Lizzie123

After reaching level 2023 I saved my progress to Kingdom account as I do not have a Facebook account. It then immediately took me back to Level 1. I play on an Apple iPad and have no way of knowing if I am able to retrieve them. I cannot possibly start from the beginning. Can I have some assistance please?

tinkerbell2

Lizzie123 said:

After reaching level 2023 I saved my progress to Kingdom account as I do not have a Facebook account. It then immediately took me back to Level 1. I play on an Apple iPad and have no way of knowing if I am able to retrieve them. I cannot possibly start from the beginning. Can I have some assistance please?

Same thing has happened to me about an hour ago grrrrr

_Elsa_

Hi @Lizzie123 and @tinkerbell2, as long as you both played through the Kingdom you are just fine!  We can get your progress back no problem!  What you have to do is to get your user ID # from here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Please write back here once you have the number don't type your number here.  Once I know that you have it, I can tag the community moderator who can look into your account and get you back on track!

tinkerbell2

Ok I have the number now what ? 

_Elsa_

Great!  I just thought of a better idea.  Now that you have that number I am going to ask you to complete the contact form from this link:  https://soporto.king.com/contact

The community moderator might be very busy tomorrow because there are a few glitches going on.  So it's best to complete the contact form and they can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

tinkerbell2

I am back to my original level. Many thanks for quick response 

_Elsa_

Super!  Thanks for letting me know.