Why does my fantastic five no longer work?

relkawrelkaw Posts: 3
After the first time it was introduced, my fantastic 5 no longer works. It shows when i complete a level, but it has not reset and I cannot open it and it constantly shows 0 days 0 hours 0 mins. I have tried turning it off shutting the game down restarting my device and turning it on again but it is the same 

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 9,223 Superstar
    Hello @relkaw
    We would like to welcome you to the king community. Thank you so much for being willing to joining🙏

    The problem can only be if you change the device's time during the game.    
    Anyway, Check your game app update > Log out game > Restart your device > Log in again.
    Let me know 😊 



    Tell us your feedback about Rainbow Twists Blocker, here.
    Join The Friends Saga's 2000 Club & Earn The Badge, here.

  • relkawrelkaw Posts: 3
    Thank you Sukanta for your response. I did not change the time on my device though I did change time zones through travel. My app is up to date and I have logged out of the game and restarted my device and still no change. Any other ideas?
  • relkawrelkaw Posts: 3
    In the end I uninstalled the app and reinstalled it and it works again.
  • Amanda_BowenAmanda_Bowen Posts: 12
    Like relkaw, I tried the usual fix of restarting my device (several times) without fixing the bug. So I followed his/her lead by uninstalling the app. This certainly fixed the bug (and incidentally my piggy bank and treat calendar came back as well) but sadly I lost my considerable collection of boosters. I am playing at the end of the current game, so I well know not to hoard, but I have bought and won a lot that I haven't needed. King are currently looking into possible compensation.
  • donnaowinkdonnaowink Posts: 1
    I uninstalled and then reinstalled my Candy Crush in Hope's of regaining Fantastic Five. Not only did I lose ALL my boosters , I no longer have the Fan 5 option. Lose, lose all around for this player.
  • dcfashionfooldcfashionfool Posts: 1
    I gave the same problem too. I haven’t changed the time or crossed time zones. It stop after the last round but after I finish a level I get points. Any suggestions?
  • LMGCKLMGCK Posts: 3
    Same problem here. F5 no longer gives rewards. I am reluctant to delete the app. King please fix on your end. Ty.
  • Sukanta_BiswasSukanta_Biswas Posts: 9,223 Superstar
    LMGCK said:
    Same problem here. F5 no longer gives rewards. I am reluctant to delete the app. King please fix on your end. Ty.
    Troubleshooting is in progress, you should not uninstall Game app. There is already a thread on this issue, so you will get updates on all the questions and answers there.



    Tell us your feedback about Rainbow Twists Blocker, here.
    Join The Friends Saga's 2000 Club & Earn The Badge, here.

  • Jim_PiereJim_Piere Posts: 21 ✭✭
    I wrote about this 4 weeks ago.  Did not change time.  I really enjoyed getting that flying saucer...missed out on about 8 of them.  I dont want to reinstall app.  I have well over 150 bombs and other tool in my chest.  Lost them all before.
  • Sukanta_BiswasSukanta_Biswas Posts: 9,223 Superstar
    Jim_Piere said:
    I wrote about this 4 weeks ago.  Did not change time.  I really enjoyed getting that flying saucer...missed out on about 8 of them.  I dont want to reinstall app.  I have well over 150 bombs and other tool in my chest.  Lost them all before.

    If you're reading this, it's likely you noticed that you're either not able to open the Fantastic Five feature from the Power Up's menu, or you're seeing the countdown timer is stuck at 00:00.

    You can see where the Fantastic Five feature is shown in the image below:

    FantasticFivepng

    There isn't anything going astray within your game, however, there is something which is affecting this countdown display which is managed on our side.

    What about my team's rewards?

    We wanted to reassure you that although the counter display isn't working, the points you're winning are still being collected, and you can be confident you'll still be receiving your due rewards if your team reaches any prize milestone.

    What happens now?

    Our Studio is closely investigating and working on adding a fix. We'll do our best to get this back on track as soon as we can!



    Tell us your feedback about Rainbow Twists Blocker, here.
    Join The Friends Saga's 2000 Club & Earn The Badge, here.

  • Jim_PiereJim_Piere Posts: 21 ✭✭
    W o w!!!  I just tried again!!! They fixed it!!! My Fantastic 5 is working again
  • Jim_PiereJim_Piere Posts: 21 ✭✭
    But I think they are lying about getting points, though it didnt show.  I used to collect one or two flying saucers each week.  
  • LMGCKLMGCK Posts: 3
    Yes it is fixed 😊but all points lost 😞
  • Sukanta_BiswasSukanta_Biswas Posts: 9,223 Superstar
    LMGCK said:
    Yes it is fixed 😊but all points lost 😞
    Thank you for your feedback. I hope it won't be a problem from now on.🤗



    Tell us your feedback about Rainbow Twists Blocker, here.
    Join The Friends Saga's 2000 Club & Earn The Badge, here.

  • Pallina64Pallina64 Posts: 1
    My fantastic 5 non funziona più da diverso tempo. Il timer è a zero e non si è più sistemato, nemmeno con ultimo aggiornamento. Potete sistemare?
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard