Gold bars

ley6166

All my gold bars(around85)  have disappeared! How do I get them back? 

firebombmarkus

Hi @ley6166 and welcome to our adorable Community 😊 I am sorry this happened to you. Sometimes it happens that players accidentally purchase something. I willl need your game ID so our Community Moderator can look into your account and tell you what exactly is happening. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Thank you for your understanding. Have a wonderful day 🤗

rjk

We work hard to complete levels. We add blue stars and gold bars to piggy bank. When piggy bank is full why do we have to pay for what we have worked hard to win.  Should say claim

ley6166

Well i still cannot find my user id, my game looks different than in the link you sent me.  
And no I didn’t by accident spent around 85 gold bars at once without noticing

firebombmarkus

@ley6166 How different? Can you make a screenshot so I can try to help you? Do you have a My Account blue button? We really need to find it so they can look into your account.

firebombmarkus

Hi @rjk and welcome to our adorable Community 😊 This is the way the Piggy Bank works. However, we have a lot of ideas in our Ideas section regarding Piggy bank and you can vote for them.

Here are some of the ideas you might want to check out:

Free Piggy Bank

https://community.king.com/en/candy-crush-saga/discussion/257434/piggy-bank

Piggy Bank

https://community.king.com/en/candy-crush-saga/discussion/250665/piggy-bank

Trade-In Value For Full Piggy Bank

https://community.king.com/en/candy-crush-saga/discussion/255237/trade-in-value-for-full-piggy-bank

The studio is always monitoring the ideas and players' experience. They might implement some of them, as a matter of fact, some of them they already did. 

If you have a new idea you can make it on the link below so other players can vote for it.

https://community.king.com/en/candy-crush-saga/categories/ideas-ccs

I hope this will improve your experience as a player. Thank you for your understanding. Have a wonderful day 🤗

ley6166

I have the blue button but if i press it - i only see my email, privacy and security, change password and log out options.. 

firebombmarkus

@ley6166 Ok, great. Now click on "My Account" button and once you do so you should see a yellow King logo above your picture.



Click twice on it and you will see your ID. Simple as that 😊

ley6166

Sorry my bad! Id 10712969741

firebombmarkus

No problem 😉 @ley6166 I will elevate this to CM and she will contact you. Thank you for cooperation 😊

ley6166

I still didn’t get any update, how long this takes?