About the stuff you buy

jmskcjmskc Posts: 1
You give us the chance to but things for 3.99, thats great but more times then not all i get is the gold bars not the other stuff. If you say i can get 2 of everything and gold bars please give it to me. I am paying for it 

Answers

  • PummyRajPummyRaj Posts: 3,985 Superstar
    Hello @jmskc, Hearty Welcome to the Candy Crush section of our friendly King Community :) 

    I am very sorry to know about the issue in your game!!  For any purchase issues, we will have to contact the King Customer Support through this link  https://soporto.king.com/contact   The great thing is you can send the complaint in your own language (if you are not an English origin, that is) :+1:  

    While filling out the form, make sure to select the correct game.  Then the Topic slot with "Problems with Purchase" and the Sub-Topic with "Unsuccessful Purchase".

    You will receive an automated message with a ticket number as an acknowledgement and a representative will contact within next 2-3 days.  If you do not hear from them (which is rare due to piled up complaints they might have), you can send a reply to that automated message and request for follow-up.  

    Hope you receive all your purchased boosters back!  Have a nice day/evening!
    You can find out more about our Superstars here
    ** Want to win some Gold Bars / free boosters **
    ALPHA BETTY (25th July) -- http://to.king.com/TEk9
    CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
    CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
    CANDY SODA SURVEY -- http://to.king.com/kbmo
    PET RESCUE (31st July) -- http://to.king.com/zYfr 
    PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
    350 Gold Bars in PET RESCUE -- http://to.king.com/snUq

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