A I spent 2.12 on some lollipops and never received them. What y'all going to do? Got bank statement

Question

Creative_Elsa · Answer

Hi @fbavy, welcome to our community. 
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here. 
We always run contests so be sure to do them for a chance to win gold bars.

@vegeta777, great answer!  We cannot handle any purchase issues in this community as payment issues involve sensitive data and require personalized
support we do not support these queries in the community.  You were correct to tell the player to go to the Help Center on their phone.  @Sukanta_Biswasalso gave directions on how to complete the form.
@fbavy, hopefully you get it resolved soon.

Sukanta_Biswas · Answer

Hello @fbavy 
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

We are sorry for your problem. But of course you will find the solution. Read here how you can get the refund.https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latestEven after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contactThey want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latestFill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

vegeta777 · Answer

Hi there, @fbavy.

This has happened to me before, King has clarified to me that they do not process payments, this is actually by the provider on the device used, as an example:* Android (GooglePlay): If you have an android phone or tablet, they can use the GPA number to allocate your account, the GPA purchase order number which looks something like this example: GPA.1339-2368-0435-75847. 
If you can't find the email then you can also check your Google Play transactions here: https://pay.google.com/.

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IOS (iTunes App Store): If you have an iPhone, iPad or Macbook in which you use and made the purchase, you can learn how to request a refund here: Apple Support. ( Commonly is not Candy Crush or King Games but any game that has in-app purchases, the developers or support can't provide you with a refund as Apple insists to be the only ones handling their payment system).

Either one or the other, King Support is most likely willing to provide you with in-game compensation if the items were not received, try to directly contact them:* Open Candy Crush Saga.
* Tap on the Pink Gearwheel in the bottom left corner.
* Tap on the Green wheel button to open the "Settings " menu.
* Scroll down until you find a yellow ? symbol "Help Center"
* Select any topic, E.g ''purchases'', at the end of the menu you will find a green button "Contact us" . Tap on it.
* Make sure that the correct email address is populated.

I hope this helps :)