lost game progress

Taymur

so my question is that i lost my old facebook account and my game was on that account and i was on 700 something level, yesterday when i logged in with my new facebook account i had to start from beginning.
is there a way that i get my old progress back or did i lost my all progress?
any help will be appreciated!!

Sukanta_Biswas

Hello @Taymur
We would like to welcome you to the king community. Thank you so much for being willing to joining

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Taymur

@Sukanta_Biswas there's slight issue here that i don't have my player id of my old account if i send them my new overwritten game id will they still be able to restore my old progress?

_Elsa_

Hi @Taymur, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

I am sure that @Sukanta_Biswas won't mind me responding since I was here already welcoming you.  Yes they can add your progress to your new account so just give them the new user ID # and tell them what level you were at and they will advance you to that level.