I never got the gold bars I paid for

dittedaugaard

Yesterday I paid for 10 gold bars, but they never showed up. This is the second time I experience this, and it’s quite frustrating. The money a drawn from my account btw.

How do I get my 20 gold bars?

Sukanta_Biswas

Hello @dittedaugaard
We would like to welcome you to the king community. Thank you so much for being willing to joining 

We are sorry for your problem. But of course you will find the solution. Read here how you can get the refund.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.