Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.
We're very sorry for your problem, but The King is not responsible for this problem. Your purchase will not be refundable if successful. Yet you can give it a try 
Follow the steps below.
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
Read here how you can get the refund.
Follow the steps below.Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
Read here how you can get the refund.
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest
Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact
They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
