Why has Power ups gone missing on my game

mackem003

Why has Power ups gone missing on my game 
I cannot get benefits for completed hard or hard hard game.
Also cannot get gifts for scoring 200 points 
All missing 
WHY 

PummyRaj

Hello @mackem003 Hearty Welcome to the Candy Crush section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Just wondering and would like to make sure... are you having this issue in Candy Crush game?  

1) I am asking so because, I have never received any rewards after completing hard or super hard levels

2) Also, I have not heard of getting gifts for scoring 200 points too!! 

Can you please give as many details as possible for us to understand the issue!!  

** IF you tap on "Type your Comment" box located below, you will be able to write back.  

Talk to you soon!  Have a great week ahead!

mackem003

Yes it's the Candy Crush game 
It's the same department spinning wheel  where you get daily spin and treat calender bonus 
I was having it for a very long time but two days about disappeared 

PummyRaj

Hello again @mackem003,  Thank you for replying back

I will inform our Candy Crush Community In-charge about the issue.  Can you please post your game user ID number please?  This link will help you to look for it  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Talk to you soon!  Have a nice Monday

mackem003

My number ID is 7488050234 

PummyRaj

Thank you very much @mackem003

Jelly_Jenny

Hi @mackem003

If you are missing some challenges you used to have, I recommend disconnecting and reconnecting the game from Facebook/King account and if you're still having issues, play a couple of the regular levels to see if that helps to trigger the challenges again. 

I hope that helps! 

mackem003

Hi 

Yes I tried that but still the same problem 
Thank you 

jujube

I'm having the same problem. I play on my mobile device (android) and I have updated the newer version but thet have disappeared. Please help to get them back. I miss these challenges to get the power ups to help me advance.
 

mackem003

I still have the problem not fixed yet.
I sent my ID number to Pummy Raj 
Please Candy Crush sort this problems as it stops me getting extra bonuses 

mackem003

Still no Power Ups available 
Now less chances to obtain prizes to help you get to next levels.

Come on Candy Crush do your job 

dorinda123

Not able to receive any power ups for weeks 

dorinda123

This problem seems to be ongoing for months.... surely this can be sorted ASAP .