We would like to welcome you to the king community. Thank you so much for being willing to joining😊
We are sorry for this incident. But do not worry. Our King Moderator @Jelly Jenny could communicate with you and tell you what was wrong.
However, She will want your game id to be tested. Find out how to get your game id https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest