We would like to welcome you to the king community. Thank you so much for being willing to joining🤗
We're very sorry for your problem😭
Read here how you can get the refund.
Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact
They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.