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I lost all my boosters

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PaolaCe
PaolaCe Posts: 1 Newbie
edited September 2019 in Support
Hello! I had to uninstall the application due to cell phone software problems and when I reinstalled the game I lost all my boosters, how can I do to recover them? I've been putting them together for years

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @PaolaCe
    We would like to welcome you to the king community. Thank you so much for being willing to joining🤗
     
    In the case of Android and I-Phone, your collected booster is stored in the device memory.
    This stored booster can not be synced with the server, because the game studio still does not have this process.
    You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.
    However, Gold bars and your game progress will be returned, as it has been possible to sync.

    If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
    Have a good day.

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