@Freddy_Falkner thanks for the advice. I managed to clear the history and got a step further but now it says this. which is not true cause the internet and my 4G works very well:
I also tried Chrome on desktop and it still says this:
Hey thanks for sending this but the app was never installed on my phone or Facebook. I downloaded Candy Crush saga this week and never even had the chance to connect to my Facebook so I can’t find it in my games.
@Lolomw you downloaded on to what device is this an apple pc or ipad . have you tried connecting to facebook first in a browser and then try logging into game. may find if app try uninstalling and reinstalling
I am having issue to get my record back. I was using my FB account and was at around level 3600, but since yesterday, I can't log in with my iPhone (screen shot attached). I am on level 1 now, even after I logged in, and all the booster are gone (But I can still see the piggy bank and my level 59). Please let me know about that I can do about it. Thank you very much..
If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook since this permission will automatically expire from time to time.
welcome to the community. Sorry for ur loss. If all the above mentioned steps are not helping u. Plz. Provide us ur Id and we can request our CM to manually restore ur progress. But in this case u will not be having ur boosters and other records. Only levels will be restored.
Answers
@Freddy_Falkner thanks for the advice. I managed to clear the history and got a step further but now it says this. which is not true cause the internet and my 4G works very well:
I also tried Chrome on desktop and it still says this:
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0 · Helpful Woah! Sweet Love HahaPlease check this troubleshooting.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaHey thanks for sending this but the app was never installed on my phone or Facebook. I downloaded Candy Crush saga this week and never even had the chance to connect to my Facebook so I can’t find it in my games.
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0 · Helpful Woah! Sweet Love HahaThen try from here.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love Haha@Lolomw you downloaded on to what device is this an apple pc or ipad . have you tried connecting to facebook first in a browser and then try logging into game. may find if app try uninstalling and reinstalling
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha@Sukanta_Biswas & @Freddie
I tried it all. I still get all the error messages...
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0 · Helpful Woah! Sweet Love HahaHello ,
first of all sorry for my bad English (I’m from belgium)
i was wondering if your issue was solved or not because I’m having exactly the same problem as you!
i think this has something to do with the permissions of candy crush to acces our Facebook profile/informations.
when I check my applications permissions on Facebook (see pictures)
and I tried everything already but can’t find the good way to put candy crush permission back on active !!!!
can someone help me to solve this?
thanks
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0 · Helpful Woah! Sweet Love HahaHey @geo2frey,
It’s still not solved. I really tried everything too!
Maybe it’s a Belgian problem? (Also from belgium here lol)
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0 · Helpful Woah! Sweet Love HahaHi Everyone,
I am having issue to get my record back. I was using my FB account and was at around level 3600, but since yesterday, I can't log in with my iPhone (screen shot attached). I am on level 1 now, even after I logged in, and all the booster are gone (But I can still see the piggy bank and my level 59). Please let me know about that I can do about it. Thank you very much..
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0 · Helpful Woah! Sweet Love HahaIf you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook since this permission will automatically expire from time to time.
If this is not the solution to your problem, check it out here.
Also check here for Avatar missing.
https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing/p1
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaSukanta_Biswas, Thank you very much for your help. However, after I followed the steps, I am still on level 1. Is there anything that I can do?
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0 · Helpful Woah! Sweet Love HahaHi @STSENG .
welcome to the community. Sorry for ur loss. If all the above mentioned steps are not helping u. Plz. Provide us ur Id and we can request our CM to manually restore ur progress. But in this case u will not be having ur boosters and other records. Only levels will be restored.
plz. Follow the link below for obtaining user ID.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaHi, @aijaziqbal
Thank you very much. Here is my ID: 10913345467. Please help on this issue. Thank you very much.
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0 · Helpful Woah! Sweet Love HahaOk i will send it to our CM @Crazy Cat Lad .
It will be solved soon.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaHi, @aijaziqbal，
By the way, when I tried to log on, it's still shows like this. Do I just reinstall the APP? Thank you very much for your help.
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0 · Helpful Woah! Sweet Love Haha