Lost game progress

meenah · October 2019

, I have also lost all my progress to candy crush because I was prompt to connect to my facebook account, but I have played candy crush under a condition that I did not sign up neither with my fb account or my email, in other words, playing it only as a guest. I am currently back to level 1 from level 1000+ please help!

kenchophel · October 2019

Same thing happened to me. Please help. 😔

firebombmarkus · October 2019

Hi @meenay @kenchophel and welcome to our adorable Community 😊 I am so sorry this happened to you. Please follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

goodfairy · July 2020

I’ve lost all progress. Connected through Facebook. Was on approx level 2564. How can I recover

Freddy_ · July 2020

@goodfairy Please see post below for help with restoring your levels

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Lost game progress

Answers