Levels lost

malisa425

I use to play all the time and was at a high level, now I reinstalled the app and it's back at level one. I have reinstalled the app twice.
Hope you can help 

Perinthius

How did you log into the game the previous time you played? Was it via facebook or do you have a King account? Try logging back into your account before entering the game and wait until it syncs your progress. I hope that helps!

malisa425

I always played with my Facebook account So it can save. 

Sukanta_Biswas

Hi @malisa425
We would like to welcome you to the king community. Thank you so much for being willing to joining😉

Right now, I'll ask you to check some of Facebook's settings. Click here and let me know.😉

malisa425

I have done everything and my game is still lost. I don't understand why

Sukanta_Biswas

malisa425 said:

I have done everything and my game is still lost. I don't understand why

Show me a screenshot of your game map 😀

malisa425

Something is definitely going on. Earlier I was on level 13 now I open the game and it's on level 36.

Sukanta_Biswas

malisa425 said:

Something is definitely going on. Earlier I was on level 13 now I open the game and it's on level 36.

Your game app may have been corrupted so you can try uninstalling and reinstalling the app.To do this you will lose all stored boosters. Let me know.

malisa425

I uninstalled and reinstalled but it's still the same. 

Sukanta_Biswas

malisa425 said:

I uninstalled and reinstalled but it's still the same. 

Please Contact us at care here https://soporto.king.com/contact
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
Have a good day.