Lost all my progress in candy crush saga when I logged in with email. Help!!!!

Ponky

I was in level 1249 and I logged in with an email and it took me back to level 709!!! Helpppp!!!!!

Sukanta_Biswas

Hi @Ponky
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

We're very sorry for your problem. This error has occurred because you were unable to save your game properly.
However, you should now contact us at Care. Don't worry, you'll be helped.

Please contact the customer care here https://soporto.king.com/contact
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Have a good day.

_Elsa_

Hi @Ponky, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

To add to what @Sukanta_Biswas wrote, please check to see if there are any stars on level 709.  Sometimes the avatar gets stuck and you have to replay the level.