Hi my candy crush hasnt loaded for weeks! The screen turns black then goes back to my home screen!

LindsaySteele

Trouble

bearwithme

Hello @LindsaySteele and welcome to our community.  I am so sorry you are having this problem.  I need some additional information first before I can assist you.  What platform are you playing on (PC or mobile)?  If mobile - what type and version - for example and iPhone 8 or a Galaxy Note 10.  If playing on a PC - what version - like Win 10 or chrome etc.  Please provide the answers to theese questions so that I or customer support can try and help you resolve this issue.

Some initial troubleshooting steps -   Have you updated to the latest version - what version do you currently have?  Have you cleared your cache?  Do you have a strong internet connection? Have you restarted the platform you are playing on?

In addition - please provide your user ID - the link below tells you haw to find it:
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

I know I have asked for a lot of information - but I really want to help you and I need as much information as possible in order to determine what is causing this problem and to help resolve it.

Thank you for your patience.