Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi my candy crush hasnt loaded for weeks! The screen turns black then goes back to my home screen!
Answers
-
Hello @LindsaySteele and welcome to our community. I am so sorry you are having this problem. I need some additional information first before I can assist you. What platform are you playing on (PC or mobile)? If mobile - what type and version - for example and iPhone 8 or a Galaxy Note 10. If playing on a PC - what version - like Win 10 or chrome etc. Please provide the answers to theese questions so that I or customer support can try and help you resolve this issue.
Some initial troubleshooting steps - Have you updated to the latest version - what version do you currently have? Have you cleared your cache? Do you have a strong internet connection? Have you restarted the platform you are playing on?
In addition - please provide your user ID - the link below tells you haw to find it:
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
I know I have asked for a lot of information - but I really want to help you and I need as much information as possible in order to determine what is causing this problem and to help resolve it.
Thank you for your patience.
