**EDIT: Personal Information** Purchase issue

nortsidersuenortsidersue Posts: 1
edited December 5 in Support
I tried to purchase the $2.99 package for a dangerously hard puzzle.  It was declined--8 times (I don't know why that was)  But I received 8 different receipts saying they went through.  I only want 1--BUT were the purchases received by you?  Very confused


  • PummyRajPummyRaj Posts: 6,595 Superstar
    Hello @nortsidersue A Warm Welcome to the Candy Crush section of our friendly King Community :) 

    I am very sorry to hear that you have not received your purchased items!!  The Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

    Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
    ** While filling out, enter the TOPIC as "Problems with Purchase"; 
    and the SUB-TOPIC as "Payment Queries"; 
    Explain briefly about the issue and Submit the form. 

    NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

    Hoping for the Best!  Have a great rest of the day/evening! 

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)

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