We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
What device are you using for the game?
Did you regular synced the game with server?
At what level did you play before the problem?
At what level did you play before the problem?
Let me know, I'll ask you to do some troubleshooting checks.
