Disappearing gold bars.

Carol_Clark-4

Why have I lost 13 gold bars over the last 2 days without using them? 

bearwithme

Hello @Carol_Clark-4 and welcome to our wonderful community.  I am sorry to hear that.  Were these gold bars that you had purchased?  The only people who can assist with payment/purchase issues is the customer support team.  You will need to get your game ID#: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest and then send a form to community support explaining what has happened to you:   https://soporto.king.com/contact

Hopefully the will be able to help you, but please be patient.  It may take a few days for them to respond and today is Sunday.