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Hi @dave39 and welcome to our Community!
Any questions or issues with Google Play Points, please contact Google Play Support for help.
All transactions and payment options on Android devices are handled by Google only.
@dave39 Hi and welcome, Please read above from the Community /manager. Google play points can only be dealt with by the google play store.
Thank you
When i make it online purchase i get google play points i spend those points buying lives etc on candy crush but are not credited to the game. I have wasted my money on a misleading incentive. How can i be reimbursed or correct this problem ?
Hi @sioand and welcome to our Community!
I am trying to use my points that I earned from buying gold bars on candy crush but cannot find them. Where can I find my points?
I thought the more I buy I get points and and I have 8 points that I need to use buying my 1.99 gold bars
Frustrated!
Ok..im so confused. Just accepted $5.00 coupon from Google Play and cant find it.. It said i could use it on candy crush..im so old i just dont get this hi tech stuff...lol
CONFUSED
Available online and in stores*, you'll be able to choose a Google Play Gift Card and as a bonus, we'll add an extra bundle of Candy Crush Saga goodies. Just pick the perfect gift amount to send and the extras will be added to the game automatically!
Gift card values are available in a number of price ranges, and the bundle you receive will make the gift even sweeter. See below for a full list of items we'll add as a bonus!
Whether you buy it for yourself, or as a treat for someone who loves Candy Crush Saga, the monetary value of the card will be added to the Google Play account, and the boosters for Candy Crush Saga delivered to the game.
(*Offer available at selected stores in the United States, Austria, Belgium, Brazil, Canada, Germany, Finland, France, Great Britain, Greece, Ireland, Italy, Netherlands, Mexico, Poland, Portugal, Saudi Arabia, South Africa, Spain, Switzerland, Turkey, United Arab Emirates).
The offer is available in selected outlets for a limited time only. Participating retailers will indicate whether the offer for the Candy Crush Saga bundles is included with your Gift Card purchase. Be sure to look out for the special promotional offer to be certain you receive those sweet extras!
To redeem a gift, the lucky recipient just needs to go to the Google Play Store on their device, tap the menu icon () and use the option to 'Redeem' and follow the steps. A page which explains this in more detail can be found by clicking here: https://support.google.com/googleplay/answer/3422659
Once the gift card is redeemed, the chosen bundle will drop right into the player's game, ready to use whenever they need it!
The offer will be available at selected locations to buy between the 1st of October and the 31st of December 2019, and gift cards will need to be redeemed before the 31st of January 2020.
You can easily check your Google play balance by taking the following steps.
The first thing to do is to check that you have the latest version of the game installed. Steps on how to do this can be found here: https://support.google.com/googleplay/answer/113412 - be sure to keep your game updated and you should find everything delivers promptly.
If you're still having problems after checking for updates, please get in touch with us using the 'Contact Us' button below.
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Pleace how can I get money with candy crush?
today everything disapeared. I was 99+ on all bonuses because I spend a fortune buying them. IT'S ALL GONE i worked hard for those and spent I bet more than a couple thousand. I reset my ipad, linked to fb after signing out and resetting ipad, set my ipad back to a date when everything was in place….it's all gone. I…
I’m sooooo sick of playing your game and think I’m receiving the winnings but your system seems to not give them out and I’m sick of paying for things that you purposely take awayshit this game is soooooo rigged it’s messed uppppppp
it’s been 2 weeks since the star tournament worked correctly. It continues to start with -5 on every game played within the tournament. please fix this!
Twice now I've used the coconut wheel on this level. The 1st time it gave me 1 at the beginning and this last time it gave me 1 on 1st play and 2nd on last play where it didn't do any good. Again is there something I'm doing incorrectly, please? Thank you
what is happening to my tournament scoring and are there any fixes
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
