Level not updated

sangeetanimal

I have crossed above 4000 level.but suddenly I changed my mobile and install the game but the game not showing all crossed level.its only showing few level crossed.plz update my legell

Spinnifix

@sangeetanimal

Hi there! Could you please define more precisely? Where do you play and on what? That would help! I am happy to pass it on. They can definitely help you !!! Four luck

@Elsa & @firebombmarkus

firebombmarkus

Hi @sangeetanimal and welcome to our adorable Community 😊 Thank you for tagging me @Spinnifix I am sorry this is happening to you. Was your game connected to a Facebook or a King account? If so, just log in with the game account you were using while playing on your previous device and your progress should be there. You can check out the instructions on the link below.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need more assistance. Have a wonderful day 🤗

sangeetanimal

Yes my Facebook account was linked with game but not updating

sangeetanimal

I am playing from Delhi india

_Elsa_

I am going to what @firebombmarkus wrote.  Since you are playing through Facebook sometimes the game app expires.  Please go into your Facebook settings and click on Apps and websites.  Then you are going to see an "Expired" tab.  Click on it to see if the game is there and if so click edit and save.  If not, then go into your current tab and click on the game and edit and save.  That might work for you.

sangeetanimal

Not updated yet.plz figure it out

Spinnifix

@sangeetanimal

I will pass it on to @Elsa again.

firebombmarkus

Hi, again @sangeetanimal It won't be resolved by itself. Have you tried the steps for Facebook that Elsa gave you? I wi repeat it again for you. Just go into your Facebook settings and click on Apps and websites.  Then you are going to see an "Expired" tab.  Click on it to see if the game is there and if so click edit and save.  If not, then go into your current tab and click on the game and edit and save.