Help syncing without going to very old game

drambin

I used to play at Candy Crush while waiting to level up in Mafia Wars. I was not really trying. I started again and had two good games going, one in my iPad mini and one on my iPad Air. I tried to use fb to sync them, but it took me back to that Mafia Wars game. Is there a way to sync two new games on different devices without going back to the game in which I did not try?

Khoddiey_Clark

Connect your new games to another Facebook or separate king accounts. 

drambin

Thank you. I had five or six Mafia Wars accounts yet I couldn’t think of this? Old age sucks!

Spinnifix

@drambin

Hi, I'm happy to share it with @Elsa. It will help you. Good luck

Elsa

Thanks go thanks for tagging me @Spinnifix!  Welcome to our community @drambin!  I am on my phone right now so I don’t have the link for you to sync it.  When I am back on my computer in the morning I will come back her and post it for you.

drambin

Thanks. I got it synced by making another account.

Elsa

You have your progress back too?

drambin

No, I had to start over.

Elsa

No you don’t have to start all over.  I am on my phone now but when I am back on my computer in the morning I can send you directions on how to get your progress back.

HaifaAlharz

How to sync from fb account to king account

drambin

I made a new FB account. The iPad mini iPad let me start over. When I tried to sync the iPad Air, it takes me to the game I played ten years ago, even though I am in the new FB account when I open CC. No worries. I am too tired to deal with this tonight. I will look tomorrow.

drambin

Thank you.

Elsa

Ok @drambin, I am now back on my computer.  This is what you have to do to get your progress going for your new account.  First you have to get your user ID # by following the steps here. 

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

drambin

When I click on the pink button, the green button is not an option. Thank you fir your help but it is not worth the trouble.

Elsa

The choice is yours because if you want it back I can help you further.

Spinnifix

@drambin

Hi there

 You have the red gear in the game, go on it and on the question mark. You come to the help center. There is everything you need. Please follow the steps there. Otherwise, click on "Contact us" on this page and a form will appear. Please fill this in your language and click on send. You will then receive an automatic email. Please answer again.


 Please note that the spelling is correct:

 Good luck