There's a glitch on level 6136. Can you fix it please?

nammas

I am having problem with level 6136. The keys are collected but the fruits are not dropping

nammas

can anybody help

Spinnifix

@nammas

Hi there! I think it's a technical problem. Another player had already posted it. I am happy to pass it on to @Elsa and @QueenB. They will help you further !!! I wish you a nice day and a lot of fun

nammas

Many thanks to u dear Spinnifix

_Elsa_

Hi @nammas, this level was reported to the studio and they checked it out.  They came back to see that it's working as it should.  I am going to tag @bearwithme because she was following up with the community manager on this level. 

nammas

many thanks to u dear Elsa

bearwithme

Thank you for the tag @Elsa.  

Hello @nammas. Can you please provide the make and model of the platform you are playing on and the software version. Also the studio would like to know if you used any boosters (like hammers) to collect all the keys. 

Thank you in advance for providing the information. The studio is trying to determine why some players are having a problem with this level. 

nammas

bearwithme
I am using Samsung Galaxy A3 Mobile platform
I never used any boosters (hammer...etc) to collect all the keys . the keys are eaten by chocolate.
By the way the game was updated today and the glitch still exists.
I have to tell you that the game is joined with facebook with ID name: Fuad Nammas

Would you please help me coz i am so disturbed
Best Regards