Paid for special offer didn't get

mrsmsd029

Over an hour ago I bought a special offer through my Amazon account for $19.99, supposed to get 100 bars, 2 each of helpers and 1 day of other helpers, got message had to verify purchase, keep having connection issues and I still haven't gotten what I paid for. This has been happening far to frequently as of late, please fix it!!!!!!

firebombmarkus

Hi @mrsmsd029 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance. Thank you for your understanding. Have a wonderful day 🤗

firebombmarkus

You are welcome 😊 @mrsmsd029 I am glad I could help you. They will want you to find your user ID so please follow the steps below and hold onto it until they reach you.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

firebombmarkus

Hi @mrsmsd029 It's ok. If you have sent the proof now you have to wait as the support team has a lot of work to do in order to reach each player who contacts them. Be sure that you have a ticket number assigned to you in their first mail.

firebombmarkus

Hi @mrsmsd029 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance. Thank you for your understanding. Have a wonderful day 🤗

mrsmsd029

Thanks for the info, playing on my Kindle and couldn't figure out how to contact them! 

firebombmarkus

You are welcome 😊 @mrsmsd029 I am glad I could help you. They will want you to find your user ID so please follow the steps below and hold onto it until they reach you.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

mrsmsd029

I got an email and they asked for proof of payment which I sent them - that was 9:00 this morning and I've heard nothing since, is that typical? Thanks for the help!

firebombmarkus

Hi @mrsmsd029 It's ok. If you have sent the proof now you have to wait as the support team has a lot of work to do in order to reach each player who contacts them. Be sure that you have a ticket number assigned to you in their first mail.