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I lost all of my boosters when I did a SYNC to my FACEBOOK Account. Does anyone know who to contact

bettyg444bettyg444 Posts: 1 New Bee
I was playing Candy Crush on my new Samsung phone, but had to start from the beginning. I decided to try to UN-install that Candy Crush and log into my original Facebook candy Crush account, which WORKED and I was at around level 1600 plus.. But I had just purchased a LOT of boosters, but now they are all gone and I wondered if someone can get those BACK for me, or give me credit so I can purchase again.

Answers

  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello @bettyg444, Hearty Welcome to our friendly King Community :) 

    I am very sorry to hear that you lost your boosters in your game!  Unfortunately, that is the result of "Uninstalling the game App"!  But, you do not have to worry at all, because, you have purchased them and you will be able to get them back by contacting the "Player Support Team"! 

    Here is how to contact them --->  https://soporto.king.com/contact 
    ** While filling out, enter the TOPIC as "Problems with my Game";
    and the SUB-TOPIC as "Items Missing"; 
    Explain briefly that "you have lost your purchased boosters" in the provided dialogue box and Submit the form.
    NOTE:  Along with above details, make sure to enter the Game Name correctly!

    After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

    Hoping for the Best!  Have a great rest of the day/evening!

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

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