Life requests stay in mailbox/ Lives do not get sent or received

pingugu

Thank you for your help!

Deryck

@bearwithme This affects the Win 10 app where I play as well; it's happened since the past couple days.

bearwithme

Thank you for the additional information. The studio is aware of the issue and is working on it. I will keep everyone posted once I have any new information.

Please be patient - thank you.

Andysue

CC is not accepting lives given .

it accepts but I log out & they are there again

Sukanta_Biswas

Hi @Andysue

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

We noticed the problem and the problem was reported. You do not have to check for troubleshooting and we will let you know when the problem is resolved. Find out more info here.👇️

https://community.king.com/en/candy-crush-saga/discussion/comment/586498/#Comment_586498

https://community.king.com/en/candy-crush-saga/discussion/comment/586498#Comment_586498

Clone

Hope you can help. Happening on mobile and computer platforms...Chrome and IE11.

Sukanta_Biswas

Hi @Clone

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

We noticed the problem and the problem was reported. You do not have to check for troubleshooting and we will let you know when the problem is resolved. Find out more info here.👇️

https://community.king.com/en/candy-crush-saga/discussion/comment/586498/#Comment_586498

https://community.king.com/en/candy-crush-saga/discussion/comment/586498#Comment_586498

JazzBelle504

I keep getting the exact same 13 requests for a life from the same three people in the exact same order multiple times per day and getting virtually no lives in return. I have even done a hard reset on my phone. No response to my requests for help with this issue. I used to have a lot of friends but now are gone from my game but I know they are still playing

QueenOfJelly

If you logged on with your Facebook then your Facebook friends will only show on your and if their names keep popping up then they press the ask button that pops up everything requesting to send lives,If you ask for lives then they will receive your message and hopefully send a life that's the only way you get lives from your friends is if you ask nd they send but most of the time people won't send

zeesmiles

I am having the same problem. Everytime I play I have over 20 life requests but am rarely getting a life sent to me. I will send all the lives but I will play 20 minutes or so later and have the same thing. Multiple life requests from friends but they aren't sending them back to me. Been like this for a few days; definitely feels like a glitch.