Life requests stay in mailbox/ Lives do not get sent or received

Sukanta_Biswas

Hi @fawnqueen

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Such an issue has been in the game for some days but it was recently solved and You'll get rid of the problem if you update the game app. I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know if you have the same problem after doing this.

Thank you.

Sukanta_Biswas

Hi @KimberlyJackson

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Such an issue has been in the game for some days but it was recently solved and You'll get rid of the problem if you update the game app. I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know if you have the same problem after doing this.

Thank you.

hunnylake

I’m having the same problem. I select the lives I’ve been given and only half are given to me but the rest are taken away. I’ve checked for updates, logged out and in several times and turned off my phone and logged back in and still does it. What’s going on?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/614286#Comment_614286

Hi @hunnylake You can check by reinstalling the Game app But to do this you'll lose all stored boosters.😉

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/613755#Comment_613755

Lives Exchange is a part of the game, so you can't exclude that part from the game.

Inamarie

Hi. Ihave a lot of “ask for life” request that does not go away after i accept it. When leaving my game and return later it is back again. What can i do to get rid of them?

burgman64

Hi, want to delete all messages of request life.......understand. I have too request....

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/279338/sending-and-receiving-lives-known-issue-updates

Hello and welcome to this community Please go to this link and there you will get your answer! Good luck

bearwithme

Hello @babzie - you can just go into the app store and search for Candy Crush Saga and when you see it click on it and it will tell you the latest version and if you don't have it - it will say update. If you do ave the latest version, then just keep your eyes open for when the app is updated with the fix for this problem - it should be very soon.

dawnb516

Unable to send lives. For weeks now