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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Hi @psex . Welcome to our Community 🙎♀️
Sorry to hear that you have not received Gold Bars !! This King Community does not deal with the Purchase issues as the query includes your personal details!
Please Check this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you
I bought a gold bar and I didn't get it but money was deducted from my account
I bought a gold bar , but did not get it, and money was deducted from my account
What about on iPhones?
Hi @Salgenis1975
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
This kind of problem was in the game for a few days. However, the latest update fixed the issue.
I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you still have the same problem after doing this, report it here.
https://community.king.com/en/candy-crush-saga/discussion/278083/life-requests-stay-in-mailbox-lives-do-not-get-sent-or-received#latest
Hi @bfail
My question is shouldn't we be able to delete life request? I have people who always ask for lives and yet never send any. My inbox stays full from one individual sending life request. Can we turn that feature off or do they just keep building up in the inbox? I have over 30 plus life request from them already.
I’m having the same problem! I deleted the app and redownloaded it, the problem went away temporarily but it’s back now.
What’s the deal you guys still have not fixed the issue with sending lives
I always go in and send lives to those who asked. However they will not go away. No matter how many times you send them, they are always there when you log in. I have tried one at a time, check, send, close and reopen and still there. Getting annoying.
Why don’t my lives send keeps coming back over 100 there now for 2 weeks now
What happens when you try?
How come I cannot give away free lives when my friends request a life???! This has been going on for about a month when is this going to be fixed?
Why are lives to my friends not being sent? I have over 200 unsent lives in my box. It's been over a month now since lives have been sent. I click on to help my friends and the wheel keeps continually spinning with nothing being sent. I'm not the only one that has this issue, there are at least over 30 players with the same issue. And, no, it's not the internet speed. This happens everywhere I'm at whether at home, in a hotel, a friend's house......everywhere. What is going on and why isn't it being fixed?
Hi @Perico50
Please leave your comment here
hello and thank you Sukanta, no updates for almost two weeks, by the way, I’m using an apple Ipod
Hi @Perico50 please check app update.
several friends had been asking for lives, I sent many times and still there (25 requests actually)
Hi @prakashaadit
Hi @L2thaJ This kind of problem was in the game for a few days. However, the latest update fixed the issue.
You can check for updates to your game app HERE. (Android)
After checking for updates, Log out game = Restart device = Open game & Log in.
Please let me know.
My lives are not fixed yet and it has been weeks on my iPad and iPhone. They both have been updated. My friend has been having the same problem. The ask requests don’t go away after I send them to friends. When is this going to be resolved? I have written to you before and you keep saying you are working on it.
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I used 10 gold to get 35 additional moves for level 755. I was playing and then I had to do something before I finished the level. So I just switched to another app on my iPhone without closing the game. After I switched back to the game, it reloaded went to its main screen and then I had to start level 755 again and the…
I am having a issue with the silver chocolate box it will not activate, I pass the 2 before but as soon as i get to the silver one it stops, I then have to wait 3 days till the timer runs out . I have cleaned my cache restarted my computer I have asked support with NO help. I am not new to the game I have played every day…
cannot earn star it always keep at zero
what is happening to my tournament scoring and are there any fixes
I have 8 charges for in app purchases on November 3rd that I never received. I kept getting connection errors. How do I get refunded? Each purchase shows as $8.49
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
