Life requests stay in mailbox/ Lives do not get sent or received

CamilleC

I’m having the same problem! I deleted the app and redownloaded it, the problem went away temporarily but it’s back now.

bfail

My question is shouldn't we be able to delete life request? I have people who always ask for lives and yet never send any. My inbox stays full from one individual sending life request. Can we turn that feature off or do they just keep building up in the inbox? I have over 30 plus life request from them already.

Sukanta_Biswas

Hi @bfail

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

This kind of problem was in the game for a few days. However, the latest update fixed the issue.

I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If you still have the same problem after doing this, report it here.

https://community.king.com/en/candy-crush-saga/discussion/278083/life-requests-stay-in-mailbox-lives-do-not-get-sent-or-received#latest

Sukanta_Biswas

Hi @Salgenis1975

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

This kind of problem was in the game for a few days. However, the latest update fixed the issue.

I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If you still have the same problem after doing this, report it here.

https://community.king.com/en/candy-crush-saga/discussion/278083/life-requests-stay-in-mailbox-lives-do-not-get-sent-or-received#latest

LisaAnnis

https://community.king.com/en/candy-crush-saga/discussion/comment/613288#Comment_613288

What about on iPhones?

psex

I bought a gold bar , but did not get it, and money was deducted from my account

psex

I bought a gold bar and I didn't get it but money was deducted from my account

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/677529#Comment_677529

Hi @psex . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received Gold Bars !! This King Community does not deal with the Purchase issues as the query includes your personal details!

Please Check this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you