Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
After trying each, check whether it fixed your issue.(For an android)
System updates can bring improvements that could fix your issue.To check for and install system updates:
Open your device's Settings app Settings app.
Near the bottom, tap System and then Advanced and then System update. If needed, first tap About phone or About tablet.
App updates can bring improvements that could fix your issue.
To see and get updates for your apps:
Open your device's Play Store app Google Play.
Tap Menu Menu and then My apps & games.
Apps with available updates are labeled "Update."
If an update is available, tap Update.
If more updates are available, tap Update all.
Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
To clear the cache for the app:
Open your device's Settings app Settings app.
Tap Apps & notifications.
Tap the app. If you don't see it, first tap See all apps or App info.
Tap Storage and then Clear cache.
Please let me know.