How do I get Facebook to log in having issue logging in on my new device

zoegamble

I’ve recently got a new phone and having technical issues please help me reconnect to the candy crush we all love 😩

Sukanta_Biswas

Hi @zoegamble
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Show me a screenshot of the problem you encountered while logging into the game.🙂
Do you find the image below in your game?

For instructions on how to take a screenshot please visit here.
 

zoegamble

This is what I get when I try connecting to Facebook though the app

Sukanta_Biswas

Hi @zoegamble
Thanks for the screenshot. The game does not support Safari browser, Click here for app.
Since I'm not experienced about the device, here I am tagging my friend @Elsa .

zoegamble

That’s what I get when on the app not online. It sends me to that message I’ve even tried it on my boyfriends phone and tablet including my tablet and doesn’t work anywhere 😭

_Elsa_

Thanks for tagging me @Sukanta_Biswas.  @zoegamble is it an Android device?  I am going to offer you a couple of links.  If it's not an Android please let us know so that we can offer different messages.

If you are having trouble connecting to Facebook please follow the steps from here.

Why are you playing the game through Facebook instead of through King?  If you would like to create a King account and play through them you can follow the steps from here. 

Crazy Cat Lad

Hi @zoegamble @Sukanta_Biswas @Elsa!

Safari browser is available only on Apple devices (iPhone/ iPad).

This looks like being an issue with the browser or an issue with the device. Please contact Apple Support for help with this. 

 

_Elsa_

Duh!  You are right that it's an Apple device @Crazy Cat Lad!  It didn't connect that Safari is Apple!  Maybe I should go back to sleep!