my internet provider just replced my modum and now candy crush won't load. I am using windows 7

Bugzie

can you help with my uestion

AbhinavSargar

Hi @Bugzie

Welcome to the Community

Sorry to hear about your Problem on Game Freezing.

Since Your Internet Provider Changed your Modem, you aren't able to play Candy Crush Saga on Windows 7.

Have You Saved Your Game on King Account or Facebook Account?

If no then you should save your Game by logging into King Account.

Try Playing the Game on Facebook or King.com check whether your Game Works Fine.

Also, try Updating Your Game To Latest Version on Windows 7.

Also, Check Your Internet Speed on the New Modem. It might have caused this issue due to slow speed then previous modem.

I hope this helps.

Have A Nice Day!

Crazy Cat Lad

Hi @Bugzie

Windows 7 is no longer supported by Microsoft. So if the steps here doesn't help, please upgrade to a Windows 10 PC or play the game on a mobile device.