All my inventory disappeared!

mitzi77

Had 30 strips and color bomb and they all disappeared. Help

JethrinaBodina

Noooooooo!!! Did you save your progress by signing in with Facebook or King.com?

You need to give a little more info. What happened? Do you have any idea what triggered this data dump? l hope they've come back before you even get this message!

Sukanta_Biswas

Hi @mitzi77

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🙂

My friend @JethrinaBodina @Acv has already given you some information and I'm adding a bit.

In the case of Android, your collected boosters and lives is stored in phone memory. This stored boosters and lives can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete boosters and lives for app uninstalling or crashing. And the boosters are not refundable.

Perhaps the cause of your problem was app crashing.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

If your boosters were purchased, you can get a refund.

Crazy Cat Lad

Hi @mitzi77 !

Check also this page here.