i connect my game progress to facebook acc.

doonertibs

after i connect, lots of my booster and gold bars are gone. what should i do?

kiara_wael

Hi @doonertibs . Welcome to our Community 🙎‍♀️

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it#latest

We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support Team here, so they can help.

Let me know if you need any further help or have any question.

Crazy Cat Lad

If you play on mobile, please email directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.