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pretty1004
Posts: 1 Newbie
in Support
Hi,
I paid for the item that includes 1 hour play.
This is the number of thr item I purchased.
g415053011764972774
Purchased date: 2020/03/07 14:28
I have not received thr item that I can play for an1 hour without worrying about the number of hearts.
I have received the gold bars though. But I only did not receive the 1 hour play item.
Hope to hear from you soon.
Answers
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Hi @pretty1004 . Welcome to our Community 🙎♀️
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Check also this useful page where you can see how to request a refund depending on the device you play on.
If you play on mobile and want to contact Player Support, the best way then is to email directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Hope this will help you
