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Why is Candy Crush starting me on level one
Shirley_Bailey
Posts: 7
Level 2
in Support
I just upgraded my phone why is candy crush starting me back at level 1?
1
Answers
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Hello @Shirley_Bailey Hearty Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!
Sometimes, when we click on "Accept Terms" OR "update", our game is starting us from Level # 1 for some reason!! Because, the game logging us out and starting as a new player! I am not sure about the reason behind it though!
Can you please make sure whether you are logged into the game or not by clicking on the "Profile" button?
If you do not see the "Profile" tab, please click on "Settings" (the Gear Wheel) icon and check whether the game is showing you with your name OR as some other name?
Can you please check it out and let me know! To reply back, you can simply type in the empty comment box located below.
Talk to you soon! Have a great rest of the day/evening! 🍫 🍫
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We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
Please follow this steps HERE.
If you get the same problem after doing this, follow the steps below.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
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I have followed all of the steps to get my game and level back. Level 3939. Nothing is working for me. HELP. Thanks
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Did you send a detailed message to your problem?
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Yes I did.
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It also refers to me as a Newbee. I am not new, i am level 3939
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Check your email inbox.
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I did the only message I see is this one from you.
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Maybe I can't explain it to you the right way.
However I am calling my senior @PummyRaj here, She will give you a simple explanation.
Thank you.
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Thank you. I miss playing, but I don’t want to start over.
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