Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @jazzyb1915
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
There may be such issues if your game is not fully connected to the server. Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If your problem is different then look HERE.