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Hi @tracey1967 . Welcome to our Community 🙎♀️
Perhaps you are playing this game on the Kingdom platform. The Kingdom platform is too old and the King is not working there and after level 2825 you will not be able to advance the game.
You need to sync the game to Facebook and play it on the Facebook platform or you can go ahead with mobile apps.
See here how you can sync the game with Facebook
Hope this will help you
Plese visit Candy Crush Saga page
Stay Safe