Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @mina1232
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Most likely, your game does not have complete connectivity to the server.
Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Please let me know.
You will find some more information HERE.