Why did I lose all my accumulated lives and special candies?

Goodygumdrops

This is frustrating as it's not the first time this has happened. I had to delete and readd the app because it wasn't responding properly and I lost my special candies and my lives given to me by friends. Why does this keep happening?

Sukanta_Biswas

Hi @Goodygumdrops

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

In the case of Android your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Free boosters are not refundable.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

However, Please check HERE.