Cannot log in to my account on phone

mido_89

Hi,

I cannot log into my King account in my phone,

Moreover, i have a new device and cannot sync my achievemnts/levels to my new device from my old one. CAn you help me solve this issue?

Spinnifix

Hello and welcome to this community

You can find help in the help center !!!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it.

https://www.help.king.com/hc/en-us#%20

Please select your game and language in the top right corner.

Good luck

 

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/285854/cannot-log-in-to-my-account-on-phone

Please check HERE.

If you saved the game before via Facebook or the Kingdom then your game progress is protected.

However, give me a screenshot of the problem you are experiencing while connecting game to the server.

ruth777

Screenshot_2020-06-20-09-45-54.png

ruth777

Screenshot_2020-06-20-09-45-54.png

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/853196#Comment_853196

Hi @ruth777 . Welcome to our Community

Is your problem like this 👇️

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing

ruth777

I am on level 4526 and i can not log on

Freddy_

@ruth777 The game team know of your issue and unfortunately there is no fix for this at the moment. The only thing that you can try is Deleting and reinstalling but you will lose any stored boosters/ lives and this is not a guarenteed fix, some people reported worked and others do not..

Hopefully a fix for this will be found soon

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit