To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it.
@ruth777 The game team know of your issue and unfortunately there is no fix for this at the moment. The only thing that you can try is Deleting and reinstalling but you will lose any stored boosters/ lives and this is not a guarenteed fix, some people reported worked and others do not..
Answers
Hello and welcome to this community
You can find help in the help center !!!
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it.
Please select your game and language in the top right corner.
Good luck
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Easter competition 23.3. - 9.4.2021
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0 · Helpful Woah! Sweet Love HahaHi @ruth777 . Welcome to our Community
Is your problem like this 👇️
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0 · Helpful Woah! Sweet Love HahaI am on level 4526 and i can not log on
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0 · Helpful Woah! Sweet Love Haha@ruth777 The game team know of your issue and unfortunately there is no fix for this at the moment. The only thing that you can try is Deleting and reinstalling but you will lose any stored boosters/ lives and this is not a guarenteed fix, some people reported worked and others do not..
Hopefully a fix for this will be found soon
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