how to get refunded on gold bars

karenflammang

my finger accidently brushed a button and i accidently purchased 6 hours of playtime for i don't know how many gold bars. i did NOT want this. any chance of getting those gold bars back?

Freddy_

check this post, dont know how you get on with this, but they dont deal with purchases in the community

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

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kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/291230/how-to-get-refunded-on-gold-bars

Hi @karenflammang . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you

hellokitty87

I need to refunded to pending charges 2.12 and 6.39

Crazy Cat Lad

@hellokitty87

Please check here how to ask for a refund:

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase