Lost the last level I beat!!

Tlboyd

I beat level 3648 earlier today. I PURCHASED a package to help me beat the level because I’d been on it SEVERAL DAYS! Now I’ve been taken back to 3648!! I spent my money and really would like to be on the correct level

stan1981

That is real unfortunate... possible reason u lost ur connection for that level ...

Tlboyd

I have no idea. I stopped playing right after I beat the level...

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/291847/lost-the-last-level-i-beat

After you pass a level, your level will not be complete until you find the scoreboard with the Star.

If you minimize or close the game until you get this picture, your level will not be complete.

That was the case with you.😎

Tlboyd

I got three stars

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/705860#Comment_705860

However some app errors probably happened so you ran into such problems.

I will ask you to try the level again.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Try it if you can get some refunds.

Thank you.

Crazy Cat Lad

Hi @Tlboyd and welcome to our Community!

You can find help on getting purchases compensated as many other FAQ:s here.