Level 5676 unplayable

Rhanda

When I go to the game it opens to one color bomb, one striped and one wrapped. A licorice separates all so there are no moves and the games ends. I shouldn't have a color bomb, at all

Daisymoo

Rhanda mine is exactly the same, it's not giving me the 3 green candies and can't untick boosters, have lost 10 lives and nothing happening

Freddy_

@Sukanta_Biswas sorry to be a pain but still getting unplayable level. does not give you option to use boosters, but when i start game i have boosters and game not startable. I have restarted but still same problem, I have timed boosters at moment for another half hour so dont know if thats causing the problem, but level start screen shows no boosters

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/291868/level-5676-unplayable

Hi @Rhanda . Welcome to our Community

Yes , should waiting no help booster in this level

Freddy_

@Rhanda you dont play level with any boosters make sure you uncheck all boosters before playing. need starting screen like kiara has shown you

Rhanda

That's why I was reporting this. I used up lives and sugar bombs until I found out that this was a 'technical error' and I knew it was supposed to throw a sugar bomb. Your response was not helpful but it seems the system has been fixed so I guess that is all

Daisymoo

Rhanda mine is exactly the same, it's not giving me the 3 green candies and can't untick boosters, have lost 10 lives and nothing happening

Freddy_

@Daisymoo have you checked your device is upto date and have you restarted it. Fix for this has been reported

@Sukanta_Biswas has this level had a fix yet

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/706927#Comment_706927

To be the first Introduced with Rainbow Twists, the levels have not given you the chance to use Pre-game boosters. If you get a chance to use pre-game boosters, it will be level error.

You probably got an error in that level due to a temporary problem.

In that case of such problems, the solution is found by restarting the device after logging out of the game.

Let me know if your problem is still the same.

Thanks @Freddy_Falkner for the tag.

Freddy_

@Sukanta_Biswas sorry to be a pain but still getting unplayable level. does not give you option to use boosters, but when i start game i have boosters and game not startable. I have restarted but still same problem, I have timed boosters at moment for another half hour so dont know if thats causing the problem, but level start screen shows no boosters

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/708321#Comment_708321

There will be no opportunity to use pre-game booster for this level.

Can you give me some more information?😊

Device, app version ?

Freddy_

@Sukanta_Biswas Win 10 app been resarted and up to date.

Just automatically gives you boosters dont know why. you cannot select any

Sukanta_Biswas

First of all, the cause of the problem is the color bomb.

There is no opportunity to use pre-game booster so there will be no color bombs.

Build a bot will not be effective at this level so there is no possibility of color bomb.

So how did the color bomb come about?

Look at your inventory, Probably a free time booster active (CB).😀

Please let me know.