Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Info below from a superstar
If you are unable to recover your old account, create a new Facebook or Kingdom account then Connect the game to the new account.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
If you find something difficult or the problem is the same, let me know again.
Thank you.