Sign Up!

How to recover levels? I was asked to log out and now I can't log back in!

stanleyong
stanleyong Posts: 4

Level 1

I can't log back in because apparently i don't have an account?

I remember that this was on Game Center on iphone

Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @stanleyong did you have a king or facebook account to save the game progress

  • Freddy_
    Freddy_ Posts: 68,477

    Info below from a superstar

    If you are unable to recover your old account, create a new Facebook or Kingdom account then Connect the game to the new account.

    Please email Player Support so they can restore the levels manually on your new account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track really soon! 

    If you find something difficult or the problem is the same, let me know again.

    Thank you.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123

    Hi @stanleyong !

    You can find all help on this here.

Hey! Would you like to give us your opinion?